Customer Support Executive (Female) (007)

Overview

Reference
007

Salary
INR/annum + Transportation & Mediclaim Insurance

Job Location
- India -- Gujarat -- Ahmedabad

Job Type
Permanent

Posted
20 June 2018


Job role:

  • Being the one responsible, along with the rest of the support team, to ensure that all customers have a great experience of the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
  • Communicating efficiently and effectively with our customers through various channels.
  • Should be ready to work in any shifts.
  • Becoming an encyclopedia of knowledge about how our products works and it’s capabilities. Also our competition.
  • Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
  • Build test cases and test the product end to end during any release.
  • Propose and share interesting posts on our social channels and interact with leads.

 

Ready to acquire following skills:

  • Excellent communication skill.
  • Good Knowledge of social network.
  • Understanding of latest IT technology.
  • Good eye for UI Bugs and enough technology knowledge to understand functional bugs.
  • Ready to work in testing automation.

 

Education:

  • (Minimum) Bachelor's Degree in  any field
  • Read, write & speak English well.

 

Experience:   Fresher level

 

Salary:  No bar for deserving candidates.

 

Job location: Changodar, Ahmedabad (Transportation facility available).

 

***This is an on-site only position working from our Ahmedabad, India office. This is NOT a freelance, contract, or remote position.***


Contact information

Neetu Singh Sengar