Associate Business Analyst

Job description

  • Own and develop relationship with partners, working with them to optimize and enhance our integration

  • Work with senior team members to carry out customer implementations and program enhancements

  • Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements

  • Define configuration specifications and business analysis requirements

  • Define reporting and alerting requirements

  • Participate in the implementation design, setup, and review processes

  • Report on common sources of technical issues or questions and make recommendations to project team

  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

  • Proactively communicate key insights and findings from the performance to the relevant internal teams

  • Participate in strategic and tactical planning and management discussions

  • Set expectations for project teams

Job requirements

  • Strong verbal communication and presentation skills with the ability to manage relationships with internal and external collaborators

  • Strong written communication skills including business technical writing and proofreading

  • Demonstrated experience in requirement gathering & documentation (User stories, BRD, FRD, Flow Diagram etc.)

  • Well-versed with MS Suite including MS Excel, MS Doc, MS PowerPoint and related

  • Hands on working experience with tools such as JIRA, Hubspot, Confluence

  • Practical knowledge of SDLC concepts and Agile methodologies

  • Strong knowledge of modelling techniques and methods

  • Be highly motivated to initiate projects and work under aggressive deadlines

  • Strong management skills; able to support and develop project teams

  • Be highly organized with the ability to work independently in a fast-paced team environment in a transparent and entrepreneurial culture

  • Curiosity, energy, creativity, and bravery with a strong desire to help build the o2h culture

  • Exceptional attention to detail, positivity, focus and a winning mentality allied with kindness

  • Ready to work in any o2h locations and shifts (First, General, Adj. Gen and Second)