Business Analyst

• Own and develop relationships with partners, working with them to optimize and enhance our integration
• Work with senior team members to carry out customer implementations and program enhancements
• Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements
• Define configuration specifications and business analysis requirements
• Define reporting and alerting requirements
• Participate in the implementation design, setup, and review processes
• Report on common sources of technical issues or questions and make recommendations to the project team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Proactively communicate key insights and findings from the performance to the relevant internal teams
• Participate in strategic and tactical planning and management discussions
• Lead meetings and set expectations for project teams

Senior Business Analyst

• Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements
• Own and develop a relationship with stakeholders to optimize and enhance our delivery
• Interacting with diverse global clients to understand requirements, suggest alternative solutions, follow a consultative approach to problem-solving
• Work with senior team members to carry out customer implementations and program enhancements
• Participate in discussion for implementation design, setup, and review processes
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Proactively communicate key insights and findings from the performance to the relevant teams
• Participate in deep-dive discussions on strategic, tactical planning and management discussions
• Co-operate with CTO to achieve project and corporate goals
• Lead regular team meetings to set expectations, determine progress and address any questions or challenges regarding projects
• Support in recruiting, managing and training the complete Business Analyst and developer team

Business Analyst

• Relevant experience of 1-3 years in a similar domain and/or role

Senior Business Analyst

• Minimum 5 years of experience as a business analyst managing software projects, while serving as the primary point of contact for all technical matters and project deliverables
• Previous management and development experience in the IT field required
• Experience mentoring, coaching and developing rising talent in the technology department

Candidates should also have:

• Effective verbal communication and presentation skills with the ability to manage relationships with internal and external collaborators
• Strong written communication skills including business technical writing and proofreading
• Demonstrated experience in requirement gathering & documentation (User stories, BRD, FRD, Flow Diagram etc.)
• Good understanding of React JS, Laravel, Android, iOS, AI, System engineering concepts and Big Data
• Well-versed with Google Suite including Google Sheets, Google Docs, Google Slides and related
• Hands-on working experience with tools such as JIRA, Hubspot.
• Practical knowledge of SDLC concepts and Agile methodologies
• Strong knowledge of modelling techniques and methods
• Ability to conduct cost/benefit analysis and develop business cases
• Be highly motivated to initiate projects and work under aggressive deadlines
• Strong leadership skills; able to support and develop project teams
• Be highly organized with the ability to work independently in a fast-paced team environment in a transparent and entrepreneurial culture
• Curiosity, energy, creativity, and bravery with a strong desire to help build the o2h culture
• Exceptional attention to detail, positivity, focus and a winning mentality allied with kindness
• Ready to work in any o2h locations and shifts (First, General, Adj. Gen and Second)