IT Apprentice

Job description

Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers,

scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department

standards

Provides advice and guidance to colleagues regarding incidents

Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance

Printer troubleshooting

Basic network troubleshooting

Identify, log and resolve technical problems with software applications or network systems

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Create, maintain, and distribute reports of progress to senior leader

Explain and document technical issues in a clear way

Use a call logging system to accurately record telephone requests

Job requirements

Education: Diploma/Bachelor in CS/IT or other relevant technical field

Experience: 0-1 year

Skills & Characteristics:

Good written and listening communication skills

Excellent Customer Service in Face-to-Face,

Problem-Solving,

Good understanding of computer support and troubleshooting,

Ability to work in a team,

Ability to prioritize task

Knowledge of Windows XP, Vista, 7, Mac OSX

Curiosity, energy, creativity, and bravery with a strong desire to help build the o2h culture

Exceptional attention to detail, positivity, focus, and a winning mentality allied with kindness

Ready to work in any shifts (First, General, Adj. Gen and Second)